Malatrade
This Returns, Cancellations & Exchange Policy (“Policy”) governs the terms under which products purchased from Malatrade may be returned, cancelled, or exchanged. By placing an order on our website or through any of our sales channels, the customer (“Customer”, “You”) agrees to be bound by this Policy.
1. Scope of Exchange
1.1 Malatrade permits exchange of products solely in cases where the product is received in a damaged condition.
1.2 Exchange requests are accepted only within five (5) calendar days from the date of delivery.
1.3 No exchange request shall be entertained after the expiry of the said five (5) day period, under any circumstances.
2. Mandatory Proof for Damaged Products
2.1 In order to validate a damaged product claim, the Customer must provide:
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A clear parcel opening video, and
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Photographs of the damaged product with original tags intact, wherever applicable.
2.2 The above proof must be shared within twenty-four (24) hours of delivery through the official Malatrade contact details provided on our website.
2.3 Failure to provide the required proof within the stipulated timeframe may result in rejection of the exchange request.
3. Conditions for Eligibility
3.1 To qualify for an exchange, the product must:
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Be unused
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Be in its original condition
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Be returned with original tags and packaging intact, wherever applicable
3.2 Only one (1) exchange is permitted per order. Subsequent exchange requests shall not be accepted.
4. Non-Exchangeable Items
4.1 The following items are strictly non-exchangeable, where applicable:
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Accessories, including but not limited to:
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Neckpieces
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Jhumkas
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Bangles
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Earrings
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4.2 Products are not eligible for exchange if:
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Purchased under SALE / DISCOUNT / DEAL pricing, or
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Any customization or alteration service has been availed.
5. Exchange Request Procedure
5.1 To initiate an exchange, the Customer must contact Malatrade within five (5) days of delivery through the official contact details provided on our website and provide:
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Order details
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Reason for exchange
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Supporting photographs
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Parcel opening video
5.2 All exchange requests are subject to verification and approval by Malatrade.
5.3 Malatrade reserves the right to approve or reject an exchange request based on the condition of the product and the information provided by the Customer. In case of rejection, the reason may be communicated to the Customer through the contact details provided with the order.
6. Return Shipping & Fulfilment
6.1 Upon approval of the exchange request, the Customer shall ship the product to the following address:
Malatrade
25-5/D1, Kudumiyan Street,
Sivadhapuram, Salem,
Tamil Nadu – 636307, India.
6.2 Upon receipt and inspection of the returned product:
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The exchanged product shall be dispatched, or
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A refund may be processed only if the replacement product is unavailable.
7. Shipping Costs
7.1 The Customer shall bear all applicable costs related to return shipping, unless otherwise communicated by Malatrade.
7.2 Original shipping charges, where applicable, are non-refundable.
7.3 Delivery timelines for exchanged products may vary based on the Customer’s location and logistical factors beyond Malatrade’s control.
8. Product Care & Liability Disclaimer
8.1 Malatrade shall not be liable for any damage occurring after delivery due to:
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Rain or moisture exposure
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Overuse
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Stains
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Improper washing, storage, handling, or care
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Normal wear and tear
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Any alteration or modification made by the Customer